FAQs

How do I find what I want?

Using the catalogue link, our current and future releases are visible. Next to each record cover, information showing you what is available for that release:

SACD - this album is available to buy on SACD
Download - this album is available to buy from digital music stores
Clicking on more info or the record cover will take you to a more detailed page. From there you can find out more about the recording, listen to samples, download a digital booklet and choose how to buy the recording. Please note that clicking on a download will take you outside of the Mariiinsky website in a new window.

Buying a recording

Once you have added a title to your basket, you will be asked to log in if you have previously bought from us or to enter your contact details and payment details.

How soon will my order arrive and how are they sent to me?

Your order would normally be shipped on the same or next working day. Depending on which country the order is sent to,
the postage and approximate delivery times are as follows:
UK - Royal Mail First Class - 1 to 3 days
Europe - European Small Packets Airmail - 3 to 10 days
USA - Small Packets Airmail - 3 to 14 days
Rest of World - Small Packets Airmail - 5-20 days
If you do not receive your order within these periods please email info@mariinskylabel.com
Please be aware that orders sent by airmail can occasionally be delayed for security inspections and please allow extra time for orders placed during December to arrive.

What happens if I order a title that has not been released yet?

If you order a recording that has not yet been released, the order will be shipped to you 7 days before the release date. Your credit/debit card will be debited when your order is placed. If you order a combination of currently available titles and forthcoming releases, we will ship the current releases on the same or next working day after you order and send the forthcoming release 5 days before the release date.

How will my order be packaged?

We send orders in tough corrugated cardboard CD mailers. We pack a maximum of 4 titles (sometimes less) in each package. Therefore if you place a large order, your order may be sent in several packages. Please note that these would all be sent on the same day although they may arrive separately. We do not charge extra for shipping in more than one package.

How much does postage and packing cost?

UK = 75p for the first item and 25p for each item thereafter
EU = £1.50 for the first item and 50p for each item thereafter
Rest of the World = £2.00 for the first item and £1.00 for each item thereafter

Can you ship my order by courier?

We do not offer this service as the cost often far exceeds the price of SACDs. In our experience, post and airmail are very reliable and often surprisingly quick.

What should I do if my order arrives damaged or defective?

Email info@mariinskylabel.com or call +44 (0)20 7588 1116 immediately. Do not return any orders to us without contacting us first so that we can arrange for the return postage.

Who should I contact with any queries regarding my order?

Email info@mariinskylabel.com

What is VAT and do I have to pay it?

Payment for products and delivery services is to be made in pounds Sterling. All prices shown on the website for both products and delivery services are inclusive of any applicable UK VAT. This means that the total price you pay us for products, or for the delivery, is always the same, regardless of whether or not UK VAT is chargeable on the sale.

Where you've requested delivery to a EU address, the price paid for the product and the delivery service will usually include UK VAT, which will be shown on your VAT receipts issued to you by mariinskylabel.com.

Where you're not a UK resident and you've ordered products for delivery by mariinskylabel.com to a non-EU address, both the products and the delivery service will normally be zero-rated, with no UK VAT chargeable on either. However, the price paid by you for the products and delivery services will remain the same as shown on the website.

Do I have to pay duty when orders are sent to the country where I live?

For some countries you may very occasionally have to pay duty on SACDs when you receive them although this is rarely applied.

Are your release dates the same for all countries?

The release dates given apply to UK stores and orders made directly with us on this website irrespective of which country the SACDs are sent to. Release dates may be different for stores in some countries.

Which stores stock Mariinsky SACDs?

Our SACDs can be purchased (or ordered) from all good music stores in countries where Mariinsky is distributed (see distributors list). However, you can order directly from us on this website for shipping worldwide.

How can I order a title featuring the Mariinsky that is not available on this site?

On this website we only sell titles issued on the Mariinsky's own label.

Are these new recordings?

The first release on the Mariinsky label was recorded in 2008. Every recording is made using the very latest 'high density' recording technology.

If I would like to return my order, will I be refunded?

If for any reason you are unhappy with your purchase, please contact Amy Nelson via email at info@mariinskylabel.com, or call +44 (0)20 7588 1116. You can return the item to us in its original condition within 30 days of the date you received the item, unopened (with any seals and shrink-wrap intact) and we will issue a full refund for the price you paid for the item. Please note: we can only accept the return of opened items if they are faulty.

What is SACD?

Super Audio CD is a new format created by Philips and Sony. It looks like a CD but the audio is of much higher quality and is captured through a new process called Direct Stream Digital (DSD).

There are three main types of Super Audio CD:

Single layer disc - contains one high density layer of audio information
Dual layer disc - contains two high density layers
Hybrid disc - contains one high density layer and one standard CD layer

Mariinsky SACDs are hybrid discs containing a high density stereo mix, a high density multichannel (surround) mix and a standard CD layer. The CD layer will play in any standard CD player but the high density mixes can only be heard using an SACD player.

How does SACD work?

SACD works by using a method of capturing the audio signal called Direct Stream Digital (DSD). The process eliminates many of the steps previously used to get audio on to a standard CD. These stages resulted in the waveform of a sound being 'translated' into a digital interpretation which led to nuances and details of sounds being lost. DSD eliminates these stages and produces an audio signal that is true to the original sound.

How can I listen to an SACD?

To play an SACD high density stereo or multichannel mix you will need an SACD player or another device that supports SACDs. As Mariinsky SACDs are hybrid discs that contain the standard CD layer as well as the high density stereo and multichannel mixes, you can play them in a standard CD player, however you will only be able to hear the standard CD stereo mix.

What are the benefits of SACD?

The DSD process used for producing SACDs captures more of the nuances from a performance and reproduces them with a clarity and transparency not possible with CD. This pure and natural sound also has a much greater dynamic range than CD, allowing you to experience the full range of emotions and energy only previously possible in a live performance.

A single, hybrid SACD disc can have a high density stereo mix, a multichannel (surround) mix and the standard CD layer. This means you have three different versions of the same music on one disc and can listen on any standard CD player or SACD player. However, on a standard CD player you will only hear the standard CD mix.

Can I play SACDs on a standard CD player?

Hybrid-SACDs, such as those issued by Mariinsky, will play on your normal CD player, but you will only hear the CD mix and not the high density SACD mixes. You need an SACD Player to hear the high density SACD mixes.

Can I play CDs on an SACD player?

Yes, an SACD player will play standard CDs, but you will only hear CD quality sound.

Can I hear multi-channel (surround) sound on my SACD player?

The majority of SACD players support multichannel sound. If used in conjunction with a surround sound amplifier and speakers (such as those used by many home cinema systems) you will be able to enjoy multi-channel sound when playing an appropriate SACD.

Where can I buy an SACD player?

SACD players are available from many manufacturers and specialist retailers. In addition, a large number of DVD-Video players are now capable of playing SACDs:

Please note that DVD-Audio is another distinct although less common format. Dedicated DVD-Audio players will not support SACDs. However many of the latest DVD-Audio players will also play SACDs.